About US
The solution to your pain lies at our fingertips.
Who We Are
Your Compassionate Partner
in Health and Well-Being
Welcome to Oxygen Rehabilitation Center (KIDZO Care), situated in the heart of Al Ain Region, Emirate of Abu Dhabi. As a pioneering facility, we are dedicated to revitalizing lives through innovative rehabilitation services. Our commitment is unwavering, aiming to provide the highest standard of care for individuals of all ages.
We stand as a beacon of clinical excellence, offering transformative care with a compassionate touch. Our comprehensive services include Occupational Therapy, Speech Therapy, Physical Therapy, Chiropractic Adjustments, Sports Injury Rehabilitation, Posture Correction, and specialized Injury Prevention Programs.
What sets us apart is not only our commitment to quality care but also our emphasis on personal development. We believe in creating an atmosphere of compassion, hospitality, and respect for the dignity of each person we serve. By blending evidence-based practices with a genuine focus on individual well-being, we’ve earned recognition as a leading rehabilitation and mental health center.
Join us on a journey where clinical excellence meets compassion, and where your well-being takes center stage. We don’t just provide services; we transform lives with care and dedication.
Our Vision
"To achieve the standards of local and international quality care to improve the lives of all people entrusted to our care through clinical excellence and great service offered in an atmosphere of compassion, hospitality, and respect for the dignity of each person."
Our Mission
"To achieve the heart of the client's care, healing touch, and inspire hope to deliver an excellence outcome."
Our Core Values
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RespectRespect
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IntegrityIntegrity
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Safe and ComfortSafe and Comfort
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TeamTeam
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QualityQuality
Patient Complaint Management Process
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All complaints from patients or families are directed to the Patient Coordinator.All complaints from patients or families are directed to the Patient Coordinator.
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The Patient Coordinator works with the family to complete a Family Complaint Form (ORC/F/PEDL001).The Patient Coordinator works with the family to complete a Family Complaint Form (ORC/F/PEDL001).
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The complaint is then communicated by the Patient Coordinator to the department involved.The complaint is then communicated by the Patient Coordinator to the department involved.
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A multidisciplinary team meeting (MDT) is held by the Patient Coordinator with the involved department to discuss and develop an action plan for addressing the complaint.A multidisciplinary team meeting (MDT) is held by the Patient Coordinator with the involved department to discuss and develop an action plan for addressing the complaint.
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The Admission and Patient Experience Department coordinates with the relevant department to implement the action plan.The Admission and Patient Experience Department coordinates with the relevant department to implement the action plan.
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The family is then informed about the action plan by the Admission and Patient Experience Department.The family is then informed about the action plan by the Admission and Patient Experience Department.
The process then diverges based on the family's satisfaction
If satisfied
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A record of the complaint and action plan is kept in the Admission and Patient Experience Department.A record of the complaint and action plan is kept in the Admission and Patient Experience Department.
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The Patient Coordinator monitors the situation.The Patient Coordinator monitors the situation.
If not satisfied
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The process likely restarts, with the Patient Coordinator being informed of the ongoing complaint.The process likely restarts, with the Patient Coordinator being informed of the ongoing complaint.